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SHIPPING AND RETURNS

JAN | Jan Hendrik van der Westhuizen | Shipping and Returns

1. SHIPPING POLICY

  • Once the order is confirmed JANONLINE will send you a notification via email and soon thereafter the item(s) is shipped with a tracking code supplied by ARAMEX.
  • Please allow up to 2 additional business days on top of delivery times for order processing to be completed.
  • Order delivery times will take 7 to 10 business days. Please make sure that shipping & billing addresses are correct as it is crucial for your order to be processed and shipped in a timely manner.
  • Due to the high demand of items, orders will be fulfilled in the order they are received, and therefore may SELL OUT before a certain item is processed.
  • Delivery times are estimates and orders may experience delays during periods of high traffic. Please note that selected merchandise may have a higher shipping cost and will be quoted before shipping.
  • When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.
  • JANONLINE is not responsible for lost or stolen items upon delivery. You are responsible for filing claims with carriers for damaged and/or lost shipments.
  • Customers are responsible for customs, taxes, and duties.
  • Please note that due to high demand and the effect of Covid-19 shipping might take longer than usual. JANONLNE apologises for any inconveniences caused by this.

2. RETURN POLICY

  • For a full refund you may return any products in their new and unused condition within 30 days of delivery, or 14 days from the date your item is confirmed as delivered by tracking, whichever occurs first. 
  • If more days have passed than are defined in the preceding sentence, unfortunately JANONLINE can’t offer you a credit, refund or exchange. 
  • To complete your return, JANONLINE will require a receipt or proof of purchase, such as a copy of your order confirmation email. Please contact JANONLINE in advance through our support email, orders@janhendrik.com, before returning any items. 
  • All return shipments are shipped at your own expense.

3. CANCELLATION REQUESTS

  • JANONLINE is unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. 
  • If you would like to see if you qualify for a refund before your order is shipped, please reach out to JANONLINE support team (retha@janhendrik.com) within 12 hours of the order being placed and we will do our best to accommodate your needs.
  • Why this policy? Because few customers request modifications or cancellations, JANONLINE has determined that receiving products as quickly as possible is more important to our customers, and as such JANONLINE strives to submit orders through to fulfilment within 12-24 hours of an order being placed. There are also complexities associated with sourcing and shipping products from multiple suppliers and fulfilment partners which may prohibit JANONLINE from altering fulfilment requests once they are submitted.
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4. CONTACTING US / REPORTING VIOLATIONS

If you have any questions or comments about this policy or our shipping and returns practices, or to report any violations of the TOS or abuse of an application, the DPSA services or the site, please contact us at journal@janhendrik.com.

 

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